SIS Help

General

• Clearing Cache
  Some errors can be resolved by clearing your browser cache. Instructions for clearing the cache for your specific browser can be found here. It is also recommended that you clear your browser cache before logging in the first time after a system upgrade.
• Browser Compatibility

  As of November 2020, the recommended browsers for the new Student Information System are:

  • Google Chrome 79.x
  • Mozilla Firefox 71

  
  

  *There is a known issue with prior Mozilla FireFox versions in which the user is unable to dismiss a dialog box that is displayed to indicate a potential duplicate applicant. 

Student Support

Logging in and Navigation

• Frequently Asked Questions

  Why do I have to enter two-factor credentials to get into the Student Information System?

  Passwords alone no longer provide a sufficient degree of safety. Stronger authentication methods are needed to reduce the risk of a compromise, especially with high-value systems such as those that process or store sensitive and restricted information. Parts of StuInfo that contain sensitive data are currently protected by two-factor authentication. Two-factor was implemented for the new SIS to make sure your sensitive data is protected. Learn more here and register your credentials.

  I created a guest account in StuInfo, but it does not work for student.msu.edu. 

  Existing guest accounts StuInfo were not transferred over to SIS. On Dec. 14, 2020, you will be able to define the access you want a guest to have for the new SIS.

• Help

  Student Guides

  • First Time Logging In - Electronic Consent and Statement of Financial Responsibility

   

  For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200.

Academic Advising

• Frequently Asked Questions

  I am trying to make an advising/tutoring appointment, and I do not see any time slots available. 

  If you do not see any open time slots, please contact your advisor/tutor directly. Advisors and tutors generally open their calendars two weeks ahead of time.

  As a student, does the new appointment system take into account my class schedule?  

  No, a student's class schedule is not taken into consideration when a student is looking for available appointment dates/times.

• Help

  Student Guides

  The short versions of these guides provides quick, step-by-step instructions, whereas the long version provides companion screenshots with step-by-step instructions. These guides will also be updated as needed.

  • Scheduling an Academic Advising or Tutoring Appointment (short, long)
  • Degree Audit - Student View

   

  For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200.

Class Search and Enrollment

• Help

  Student Guides

  • Class Search - Quick Guide
  • Shopping Cart Overview (video)
  • Planner Overview (video)

  
  

  For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200.

Financial Aid

• Frequently Asked Questions

  My parent/guest received an error when they tried to access my financial aid information in the financial aid portal.

  

  For a guest to gain access to a student’s financial aid information, the student must add their guest’s email address in both the Student Information System (SIS) at student.msu.edu and in the financial aid portal accessed via the Financial Aid tile in SIS. If a student does not also add their guest in the financial aid portal, the guest will get the above error message when trying to access the portal. The guest will have to contact their student and ask them to grant access in the financial aid portal for the same email address.

   

  I’m trying to add a guest in the financial aid portal, but it won’t let me add that information.

  

  Before a student can add a guest in the financial aid portal, they will first need to sign the FERPA agreement. If the status of that agreement is noted as “Pending,” it will need to be completed before students can delegate guest access.

   

  I’m trying to sign a financial aid document, but it won’t accept my APID.

  

  To successfully sign the FERPA agreement, or any other document requiring a Student ID, students must sign with their Student ID. The Student ID is a student’s APID with the “A” replaced with a “1.” For example, if your APID is “A23456789” your Student ID would be “123456789.” Over the course of this academic year, students may be required to use a Student ID or APID. Simply replace the “A” with a “1” to convert from APID to ID.

   

  I’m trying to submit some of my required documents, but the submit tab will not open.

  

  Be sure to check the “owner” of the document. Some documents are owned by students and require the student to complete. Other documents are owned by parents (guests) and can only be completed by parents (guest). When reviewing documents that require attention, note who is listed as the owner under the “Owner” column.

   

   

   

• Help

  Student Guides

  • Guest - Instructions for Setting Up Guest Access 
  • Students - Share My Info by Phone
  • Students - Share My Info Electronically
  • Students - Submitting Documents (long, short)
  • Students - View Cost of Education (long, short)

   

  For questions about your Financial Aid, visit the Office of Financial Aid website at finaid.msu.edu or contact them at (517) 353-5940.

  For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200

GradPlan

• Help

  Student Guides

  • GradPlan Overview - Students

   

  For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200

MSU Staff Support

Office of Admissions

• Help

  Find below primary help contacts for the Office of Admissions (OA). Find complete OA contact information here. 

  Processing Team

  • Denise Wood
  • Melody Lundeen

  
  

  Domestic, in-state

  • Lucinda Briones
  • Maureen Shagonaby
  • Ben Brown

  
  

  Domestic, out-of-state

  • Sarah Summerhill
  • Richard Aufderheide
  • Syliva Hernandez

  
  

  International

  • Patty Croom
  • Amber Longtin
  • Sarah Bonthuis

  
  

  Transfer, domestic

  • Adam Davis
  • Alex Torres

  
  

  Transfer, international

  • Amber Longtin
  • Patrick Leahy

Academic Advising

• Frequently Asked Questions

  What is the transition plan from EAB/Student Success Dashboard to the new appointment system in SIS?

  Advisors and tutors who meet with students should make sure their appointment availability in SSD ends on or before Nov. 25, 2020. The new appointment system will become available to advisors, tutors and front office support staff on Monday, Nov. 16, 2020.

  How do I get access to historical appointment data from the Student Success Dashboard, for my particular advising or tutoring unit?

  These data have been saved and are available. Please contact Patrick Beatty or Charles Jackson with your specific request.

  How can I learn how to use the new appointment system?

  Self-paced training is available for advisors and tutors in addition to Job Aids. 

  As an advisor or tutor, does the new appointment system stay in sync with my Outlook calendar?

  Yes, just as with the SSD, any existing appointments or blocks (i.e., busy or out-of-office times) on an advisor's or tutor's Outlook calendar will supersede any requests for appointments from the appointment system.

• Help
  • Bug Fixes - Details: work-arounds for bugs in Advising and Tutoring Appointment System as of Dec. 4, 2020
  • For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200.

Departmental Schedulers

• Frequently Asked Questions

  When will summer 2021, fall 2021 and spring 2022 class schedules be available?

  Class schedules for summer 2021, fall 2021 and spring 2022 will be available Monday, Jan. 11. 

  Where can I view summer 2021 class schedules?

  Summer 2021 class schedules can be viewed at schedule.msu.edu and changes will be made in existing system, including instructor linking in CLIFMS.

  Where do I make changes for fall 2021 and spring 2022 schedules?

  Fall 2021 and spring 2022 class schedules can be viewed and edited in Campus Solutions. A link to a public class search is also available at schedule.msu.edu. Summer 2022 schedules will be available on Feb. 11. 

• Help
  • For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200.
  • For questions for the Office of the Registrar, please call (517) 355-3300 or email reg@msu.edu. 

GradPlan

• Help
  For technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team, call the MSU IT Service Desk at (517) 432-6200 or toll free at (844) 678-6200.

MSU IT Service Desk

Contact the MSU IT Service Desk for assistance with technical issues (authentication, logging in, browser issues, or system errors), or to be routed to the appropriate support team. 

Phone: (517) 432-6200, toll free (844) 678-6200